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Quick Resources
Everything you need to get the most out of PosiTack
Frequently Asked Questions
Quick answers to common questions
Getting Started
How do I set up my first restaurant?
After registering, navigate to Settings > Company Setup. Enter your restaurant details, upload your logo, and configure your operating hours. Then create your menu categories and items.
How do I add staff members?
Go to Back Office > Staff Management. Click "Add Staff Member" and fill in their details including name, role, and PIN code. Staff can then log in using their PIN.
How do I generate QR codes for tables?
Navigate to Back Office > Tables, create your table layout, and click "Generate QR Code" for each table. Print and display these QR codes for customer ordering.
POS System
How do cash sessions work?
Each staff member opens their own cash session when starting a shift. All sales are tracked to that session. At end of shift, they close the session and reconcile cash.
Can I use multiple POS terminals?
Yes! Your plan determines how many terminals you can use. All terminals sync in real-time through our WebSocket system.
How do I process refunds?
In the POS terminal, navigate to Orders, find the order, and click "Refund". Select items to refund and confirm. This updates inventory and cash session automatically.
QR Ordering
Do customers need to create an account?
No! Customers simply scan the QR code, browse the menu, and place orders. They can optionally provide contact info for order updates.
How do customers pay for QR orders?
After placing an order, customers are redirected to PayFast or Ozow for secure payment. Orders are only sent to kitchen after payment confirmation.
Can I customize the QR order menu?
Yes! In menu management, toggle "Show in QR" for items you want available for QR ordering. You can have different items for POS vs QR.
Kitchen Display
How do I set up kitchen stations?
Go to Settings > Printer Configuration. Create printer profiles for each station (e.g., "Grill", "Salad Bar"). Assign menu items to their appropriate stations.
How does order tracking work?
Orders appear on the kitchen display in real-time. Staff mark them as "preparing", then "ready". Notifications are sent to customers and front-of-house staff.
Inventory
How do I perform a stock take?
Use the Stock Take App on Android devices. Scan barcodes to count items, or manually enter quantities. Submit the stock take to update inventory levels.
Does inventory auto-deduct when selling?
Yes! When you create menu item recipes, selling that item automatically deducts ingredients from inventory based on the recipe.
Wear OS
Which smartwatches are supported?
Currently optimized for Lokmat Appllp 5 Max devices. Other Wear OS 2.0+ watches may work but are not officially tested.
How do staff use Wear OS devices?
Staff log in with their PIN, receive real-time order notifications, manage breaks, and clock in/out for shifts - all from their wrist.
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